Data Operations Manager
Opportunity for Impact
The Jewish Education Project is devoted to ensuring that Jewish education is in tune with the forces that impact our world and our communities in a changing environment. We believe that in a rapidly changing world, Jewish education must continually evolve to meet the needs of the Jewish community. The power of harnessing knowledge and curating ideas to inspire the various stakeholders who influence Jewish education is a vital component of this work.
Our organization has spent the last few years building and implementing Salesforce, and recently took on a new relationship with a third-party vendor to design new and more future-facing data solutions. We are developing the next stage in our Salesforce strategy to bridge the gaps in our data. This role will help us continue to grow into a data-informed organization.
We are committed to bringing the most creative solutions to a field that must remain relevant and meaningful in the lives of Jewish youth and their families today and tomorrow. For more information about The Jewish Education Project, please visit www.jewishedproject.org
Position Overview
The Jewish Education Project seeks a full-time Data Operations Manager as an integral member of the operations team. We are looking for a highly motivated and talented individual to maintain our customer relationship management system and other systems that support our work, to help us track progress on current initiatives, and to manage our data. Reporting directly to the Managing Director, Data Systems and Strategy, the Data Operations Manager will work closely with staff across The Jewish Education Project and third-party technical vendors. This role requires foundational experience in database administration, ideally with Salesforce, and a genuine interest in growing skills in this area. This is an exciting opportunity for the right candidate to help shape and implement cutting-edge, sophisticated data-based insights that help our organization see the impact of our current work and possibilities for growth.
Key Responsibilities
Database (Salesforce) management:
- Quality assurance and data maintenance: perform database deduping and day-to-day cleaning, along with testing and quality control for all processes
- Develop and document operating procedures consistent with policies related to platform use
- Maintain, perform queries within, and pull reports out of our data warehouse.
User management & support: - Generate reports including but not limited to grant reports, marketing & communication segmentations, and ad-hoc email lists
- Maintain and develop organizational dashboards
- Training staff---both onboarding and continuing education---to enhance skills, increase user adoption, and support successful change management across the organization. Teach best practices for using the platform across the agency, and build training materials that include Trailhead modules to support independent learning
- Work with the agency’s users to strengthen culture of data collection and Salesforce usage; help drive adoption across the agency
- Perform ongoing user maintenance, including definition of roles, profiles, and hierarchies for specific use-case applications; manage set-up and training for employees
- Collaborate with a highly cross-functional and matrixed agency staff
- Serve as the day-to-day Information Systems (IS) liaison for all database systems (including our data warehouse) and data integration as well as related security reviews.
Technically support new data projects:
- Design, build, and implement new functionality to empower users with data to drive growth initiatives
- Provide ongoing system administration, including acquiring, validating, and storing data records
- Perform data migrations and/or mass data uploads from existing database and external sources to support new database initiative(s) and out data warehouse
Experience, Qualifications, and Competencies
- Candidates with diverse cultural, educational, and experiential backgrounds are urged to apply
- Minimum of 2 years of experience working with Salesforce or other comparable CRM software preferred (whether as a user or administrator)
- Formal certifications like Salesforce Certified Administrator, Advanced Administrator, App Builder, etc. are preferred, but not required. If not, opportunity to explore certification as a benefit of employment
- Excellent communications skills and ability to translate technical jargon- verbally, in writing, and through presentation - into colloquial language
- Ability to work well independently and as part of a team
- Excellent project management and organizational skills with attention to detail and commitment to follow-through
- Systems thinker who can navigate the inner workings of a system and then zoom out to holistically understand how that system integrates into the larger whole of the organization
- Computer proficiency, including experience with Microsoft Office products such as Word and Excel.
- Proven ability to work well both independently and as part of a team
- Entrepreneurial spirit, problem solver, and flexible, and will display initiative in all aspects of work
- Organizational and time management skills, a commitment to complete independent work and work as part of a team, as well as a desire to grow professionally are essential to success.
What We Offer - Salary in the range of $65,000 to $80,000 depending upon experience
- Three weeks paid time off in year 1; increasing incrementally on a set schedule
- Comprehensive health insurance
- Paid family leave
- 401k plan
- Commuter benefits
- Early close on Fridays for Shabbat and closed for most Jewish holidays
- Shortened summer hours
- A positive work environment with exposure to great learning opportunities and the chance to work with some of the top professionals in the field of Jewish Education.
How to Apply - Please submit resume and cover letter to careers@JewishEdProject.org. Please include the job title in the email subject line
- The Jewish Education Project is an equal opportunity employer.
Location: Hybrid work environment with Tuesdays, Wednesdays, and Thursdays at 520 Eighth Avenue, New York, NY 10018.
The Jewish Education Project aims to select, place and train the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all our employees in compliance with applicable local, state, and federal laws and without regard to non-work related factors such as race, color, religion/creed, gender, national origin, age, disability, marital status, sexual orientation, veteran status, or any other protected class. We encourage and support diversity and tolerance in our workplace.